Privacy Policy

Effective Date: 22.08.2024
1. Introduction

Alahem ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use our website https://alahem.org/ ("Website"), mobile applications ("Apps"), and any related services.

2. Information We Collect

We collect different types of information depending on how you interact with our services:

  • Personal Identification Information: Name, email address, phone number, etc., that you provide when you fill out forms, register for an account, or contact us.
  • Usage Data: Information about your interaction with our Website and Apps, such as IP address, browser type, pages visited, time spent on pages, device information (e.g., device type, OS version, unique device identifiers), and referral URLs
  • Cookies and Tracking Technologies: We use cookies, pixel tags, web beacons, and similar technologies to collect data such as browsing behavior, interaction with our ads, and response to emails.
3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Website and Apps.
  • Communicate with you regarding updates, promotions, or any other information related to our services.
  • Personalize your experience and analyze website and app usage to improve our offerings.
  • Comply with legal obligations and protect our rights.
  • Provide targeted advertising and marketing communications, with your consent.
4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party companies that assist us in operating our Website, Apps, and conducting our business.
  • Legal Obligations: To comply with laws, regulations, or respond to lawful requests and legal processes.
5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Data related to your account and transactions will be retained as long as your account is active or as needed to provide you with our services.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we may retain data related to your account for the duration of your account's activity, and financial records for up to 7 years to comply with tax and legal obligations.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of your personal data we hold.
  • Correction: You can ask us to correct or update inaccurate information.
  • Deletion: You can request that we delete your data, subject to certain exceptions.
  • Objection: You can object to certain processing activities, including direct marketing.
  • Portability:You can request a copy of your data in a commonly used format.
  • Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time (for this purpose please contact us via the [email protected]).
7. Cookies and Similar Technologies

Our Website and Apps use cookies and similar technologies to enhance your experience. You can control cookies through your browser or device settings, but disabling them may affect your use of our services.

8. Data Security

We implement appropriate technical and organizational measures, such as encryption, access controls, and secure data storage, to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

9. Third-Party Services and SDKs

Our Apps and Website use third-party services, including but not limited to Facebook SDK and Appsflyer SDK, to enhance user experience and provide analytics.

These services may collect data about your device, interactions with our services, and other usage patterns.

By using our services, you consent to the collection and use of this data as outlined in our Privacy Policy.

We use these SDKs to:

  • Track and analyze user behavior to improve our services.
  • Provide personalized content and advertising.
  • Measure the effectiveness of marketing campaigns.

You can find more details about how these third-party services process your data by reviewing their respective privacy policies:

Our Apps and Website use third-party services, including but not limited to Facebook SDK and Appsflyer SDK, to enhance user experience, provide analytics, and deliver personalized content and advertising.

These services may collect data such as device identifiers, IP addresses, interactions with our services, and other usage patterns.

Purpose of Data Collection:

  • Facebook SDK: Used to provide social media integration, analytics, and targeted advertising.
  • Appsflyer SDK: Used for mobile app analytics, attribution, and performance tracking.

User Control: You can manage your preferences for data collection through your device settings or by using opt-out features provided by these services.

Privacy Policies:

10. Children's Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal data from children under 13. If we learn that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such data. Parents or guardians who believe their child may have provided us with personal data can contact us form to request the deletion of this information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of your own, including the United States and other jurisdictions where we or our service providers operate. We ensure that such transfers comply with applicable data protection laws, such as GDPR, by implementing Standard Contractual Clauses or other appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, through other communication channels (including but not limited to email or other contact details provided at the moment of the registration). The date of the latest version will be indicated at the top of the Policy.

13. Contact Us

If you have any questions about our use of cookies or this Privacy Policy, please contact us via the [email protected].

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